Session Title:

Coaching Past Denial and Resistance to Create Receptive Leaders

Facilitator:

Ron Oslin and Barrhonda White

Session Abstract:

During this session the coach and coachee will present, discuss and demonstrate strategies and techniques used to counsel and/or coach a leader who is not ready to change or be coached. The session will focus on the first three stages of behavioral change.

Precontemplation:

People in precontemplation stage have no intention of changing their behavior for the foreseeable future. They are not thinking about changing their behavior, and may not see the behavior as a problem when asked. They certainly do not believe it is as problematic as external observers see it. These individuals are often labeled as “resistant” or in “denial.”

Contemplation:

The person is aware a problem exists and seriously considers, action, but has not yet made a commitment to an action.

Preparation:

The person is intent upon taking action soon and often reports some steps in that direction. Thus, this stage is a combination of behavioral actions and intentions. This is a relatively transitory stage that is characterized by the individual’s making a firm commitment to the change process. There may already be some initial steps taken towards change, but even if not, most leaders will make a serious attempt at change soon.

Session Objectives

In this session you will learn…

• the basic elements of Motivational Interviewing Skills and Techniques and how to use them to Identify the coachee’s current behavioral characteristics and move a leader from resisting to action.
• how to recognize the behavioral characteristics associated with the stages of behavioral change: Precontemplation, Contemplation, Preparation, Action, & Maintenance
• things to consider, tasks to do, and strategies to use to move the coachee through the stages of change
• the value of Ambivalence.

Facilitator Bio

Ron Oslin is currently the Lean Transformation coach and counselor at Capital One Bank. Responsible for counseling and coaching Capital One Bank through the three primary elements of a lean transformation; “Coaching Executives to the Transformation Decision, “Coaching to Transform Leadership Thinking” and Coaching for Lean Tools.

Responsibilities include teaching leadership the elements of “One System / One Voice”, the “Customer Back Model”, Lean Management, Motivational Interviewing and Coaching skills.

Oslin joined Capital One in December 2007 with more than 20 years of lean application in manufacturing and service. Oslin began his process learning journey in 1982 as an intern with Dr. Edward Deming. Oslin has applied lean methodologies in printing, auto manufacture, marine heating and air conditioning manufacture, health care, education and banking. Oslin has held roles as CEO, COO, and transformation leader in several organizations. He received his bachelor’s from Virginia Commonwealth University.

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Barrhonda White is an operational leader and coachee of Ron Oslin within Capital One Bank. Barrhonda is responsible for teaching & coaching the elements of “One System / One Voice”, the “Customer Back Model”, and Lean Management within her organizational domain. Barrhonda joined Capital One in June 1996. Over the years, Barrhonda has served in a variety of operational leadership roles affording her the opportunity to build a diverse suite of techniques for leading cultural change within an operational function. In addition to operations process leadership, Barrhonda has over 7 years of leadership coaching experience and holds the Associate Certified Coach credential granted by the International Coach Federation. In addition, Barrhonda is a certified Personalysis assessment administrator and facilitator of Personalysis Corporation’s Teambuilding Using Personalysis training.