Session Title:
The Improvement Coach: Building Organization-Wide Improvement Capabilities, One Problem Solver at a Time
Facilitator:
Karen Martin
Session Abstract:
Coaching is a skill that all senior leaders, managers, and improvement facilitators must develop deep proficiency in. But the type of coaching needed to develop lasting improvement and problem-solving capabilities across the organization—the single most important skill set needed to accelerate and sustain transformation—is different from typical leadership coaching.
This full-day workshop will cover current thinking around adult learning and skill development, the steps needed to develop proficient coaches, the management and cultural shifts needed to support a learning environment, and how to create a plan for spreading coaching capabilities across the organization. Through role playing and interactive activities, participants will learn and practice effective coaching techniques they can begin applying right away. Participants will also create their own personal development plan for gaining coaching proficiency.
Specific Learning Objectives:
“In this session you will learn…”
- How to maximize results across the continuum of learning.
- How to use questioning techniques to break one’s “telling” habit, deepen the coach’s understanding about the learner’s needs, and help the learner accelerate his/her development.
- How to develop deep listening skills to enable the coaching process.
- The minimum problem solving and improvement skills that every person in the organization needs to develop.
- How to instill and reinforce the new ways of operating.
Who Should Attend:
Anyone who wants to accelerate improvement and achieve better business performance by building problem solving and critical thinking capabilities across the organization should attend. Improvement professionals, HR leaders, and improvement-minded middle managers and senior leaders.
Facilitator Biography:
Karen Martin, President of The Karen Martin Group, has been designing, managing and improving operations for more than 20 years. She and her team provide Lean transformation and performance improvement support to companies in nearly every industry; federal, state, and local government agencies; and nonprofit and startup organizations.
She’s the author of Shingo prize-winning The Outstanding Organization, and co-author of Value Stream Mapping, Metrics-Based Process Mapping, and The Kaizen Event Planner. She teaches at the University of California, San Diego and is an industry advisor to the University of San Diego’s Industrial and Systems Engineering program. For further information, please visit www.ksmartin.com.
