Driving Transformation through Challenge Coaching 

Presented By:

Laura Mottola & Mark Reich

Session Description

Mark and Laura have decades of experience transforming organizations.  They will share how their personal experiences of challenge-based coaching – from their mentors, their customers, and from within themselves, pushed them to be passionate advocates of the “challenge” methodology of coaching.  This introduction will be about 25% of the time.

The rest of the time will be dedicated to a TPS Simulation in which the audience is challenged to achieve a quite aggressive target in a short period of time.  The business case that supports this simulation is one where the company is struggling to survive and the participants must improve or die so to speak.  This exercise will simulate a week-long jishuken (Jishuken is a self-learning methodology to achieve an aggressive target in short period of time and gain learning from this experience) in 60’.  The time will be structured very tightly in this exercise – participants will feel stress and, depending on how they approach their coach (Laura, me, others), they may or may not receive clear direction to progress towards their target.  They will experience failure in each round of the simulation – failure will be seen as good, but their approach to failure will dictate the coaching they get.   They will also learn and experience a new way of coaching themselves.

Participants in the breakout session will be put in the role of both coaching others and being coached through the simulation.

They will experience literally how to coach just in time as they implement a just in time system through the TPS simulation.  The challenge will be high because the business case is a quite competitive environment that must achieve a new level of performance or potentially go out of business or be purchased.

Facilitator Bio:

Laura Mottola is recognized globally as a leader in Lean Mining®, Mining Automation, Technology and Innovation in the natural resources sector. Laura is a mining engineer with a Masters of Engineering in Mining Automation from McGill University.
A seasoned professional and business leader with more than 20 years of global experience in mining, Laura was named one of 100 most inspirational women in mining by Women in Mining UK. Among many projects Laura developed and led a company-wide Business Improvement program based on Lean principles and statistical process control tools to develop a culture of operational excellence across open pit and underground mine sites in North and South America for Quadra FNX Mining Ltd. Laura lead an Operational Excellence program based on a Lean foundation across operations at Sherritt International in Canada and Cuba.

Laura is dedicated to Lean Mining®, Innovation, and development integration of concepts from other industries, and multidisciplinary approach strategies. She is passionate about increasing productivity, social, environmental responsibility and teamwork in mining. Laura brings the multidimensional leadership and vision needed to generate dynamic and diverse opportunities in the mining sector.

Laura has personally worked with clients such as Sherritt International Corp., Goldcorp, KGHM International, Sierra Gorda S.C.M., KMC Mining, Rio Tinto Technology & Innovation, IAMGold, Freeport McMoRan Copper & Gold, Alcoa, Syncrude, Suncor, Cambior, Inco, was a council member of the Canadian Institute of Mining, Metallurgy, and Petroleum and currently is the Leader of the Integrated Operations Working Group for Global Mining Standards and Guidelines Group

Mark Reich supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation.

Before coming to LEI, he spent 23 years at Toyota in Japan and North America, most recently as general manager of the Toyota Production System Support Center (TSSC). As a hands-on GM, Mark directly implemented the Toyota Production System (TPS) or managed its implementation in a variety of industries, including automotive, food, furniture, and healthcare, among others.

Mark doubled the number of companies supported by TSSC from 20 to 40. He transitioned it from for-profit to nonprofit status so it could better support its original mission to strengthen North American manufacturing and help any organization interested in implementing TPS. He expanded the client base beyond manufacturing to hospitals, schools, low-income food distribution, and nationally prominent nonprofits

Previously, he was assistant general manager of the corporate strategy division where he managed and implemented Toyota’s North American strategic (hoshin) process, designed jointly with Toyota’s Japan headquarters. He launched efforts to strengthen Toyota Way principles in administrative areas in North America, and facilitated the integration of its design and manufacturing organizations.

Reich has a bachelor’s degree from Ohio Wesleyan University and specialized in Japanese studies at Nanzan University. He is fluent in written and spoken Japanese.