LEAD Lean: A Human-Centered Approach to Increasing Engagement

Presented By:

Crystal Davis

Session Description

The focus of lean continues to evolve while holding true to the original essence.  As evident with Toyota, the people element of their DNA has been a mystery many have aspired to understand and mimic.

Toyota believes in making average people great!  Coaching is a relationship to help people maximize their potential.  A human centered leadership approach shifts the focus to the people who will deliver for business.

During this session, participants will learn from real case studies and develop a high level plan using an A3 approach to be intentional about driving a human centered approach to continuous improvement.

Learning Objectives

In this session participants will learn to…

  • explore why human-centered leadership drives employee curiosity
  • challenge your assumptions and biases
  • incorporate this approach in the lean journey

Facilitator Bio:

Crystal Y. Davis became a student of lean early in her career at Delphi, about 20 years ago, while working as an industrial engineer in Juarez, Mexico. She would soon become a member of the lean team, with opportunities to support struggling facilities in Europe, Alabama, and Mississippi. Afterward, she joined the Lean Supplier Development Team. At that time, Delphi under the guise of lean consultants, began focusing on the extended value stream. Crystal was taught and mentored by Rick Harris of Harris Lean Systems during this time, and then named Delphi’s Lean Supplier Development Engineer.
After the automotive industry downturn, Crystal went on to join Coca-Cola Enterprises, where she worked on the corporate team
developing the Continuous Improvement methodology, material and training for the company. There she had the privilege of being mentored by Mr. Yamada, a Toyota consultant of Lean Enterprise Institute. Her lean leadership in the Southwest region was featured at the 2011 Lean Transformation Summit.
In 2011, after Coca-Cola Enterprises was acquired, Crystal left to join Thermo Fisher Scientific. During her tenure, she led a facility to earn the Industry Best Plant recognition for their lean journey. Crystal has always had a passion for leadership and developing others. In 2013, Crystal received her coaching certification from The John Maxwell Group.
In 2014, Crystal founded The Lean Coach, Inc., a boutique lean practitioner consulting, training, and coaching firm. She has worked
with clients such as Carlisle Transportation Products, Borg Warner, Coca-Cola Refreshments, Moog Inc., and Google.
Crystal is also an international speaker, who delivers energetic and informative talks on disrupting in lean and leadership. She led a ‘LEAD Lean’ breakout session at the IISE Lean Six Sigma Conference, and has hosted ‘Ladies of Lean’, an informal online talk about continuous improvement, with her partners Leslie Henkler and Karyn Ross.