So You’ve Done Humble Inquiry. Now What?
Presented By:
Judy Worth
As coaches and influencers, most of us have been introduced to the techniques of humble inquiry and deep listening to understand another party’s point of view. However, often we don’t know what to do with the information we’ve uncovered to move things forward when the other party disagrees with our suggestions, proposals or opinions. This session will briefly recap the techniques for humble inquiry/deep listening, provide simple steps for stating opinions or requests assertively and for working to secure agreement to collaborate or compromise. Participants will then practice applying those techniques in two sessions of role-play practice.
Learning Objectives
In this break out session, you will practice applying humble inquiry and influence/negotiation skills to move things forward when you and another party disagree by:
- Applying humble inquiry skills to surface and confirm your understanding of the other party’s concerns, beliefs and desires.
- Using what you’ve learned to state what you want to accomplish in a way that increases the chance of success.
- Using what you’ve learned to identify areas of agreement and disagreement and engage the other party in collaboration or compromise.
Facilitator Bio:
Judy Worth, a full-time consultant based in Lexington, KY, is a partner in Lean Transformations Group, LLC, and co-owner of Verble, Worth & Verble. She is also a member of the teaching faculty of the Lean Enterprise Institute (LEI) in Cambridge, MA. Judy’s practice focuses on organizational development and instructional design. Judy began her Lean journey 11 years ago, when she provided the instructional design for LEI’s Mapping to See. She is co-author of Perfecting Patient Journeys. Since then she has co-facilitated value stream improvement initiatives in multiple healthcare and other organizations and provided train-the-trainer development for in-house facilitators. During her career she has worked extensively in a variety of healthcare settings. She spent five years as materials developer for the Kellogg-funded Computerized Office Record Review Recertification Project for the American Board of Family Practice (now Medicine). She has over 20 years of experience as consultant and trainer for many of the federally designated organ and tissue procurement organizations in the United States, and for eight years she worked as a consultant and trainer for the Organ Donation and Transplant Division of the United Kingdom National Health Service, helping them develop and implement UK-wide systems for organ donation, adapting relevant best practices from the U.S. Breakthrough Collaborative on Organ and Tissue Donation.