Practice Makes TWI Job Instruction a Part of the Culture

Presented By:

Patrick Graupp

The TWI methodologies, with their focus on defined patterns of behavior that can be practiced and perfected, are only fully integrated into an organization’s culture when they are put into practice. This may seem self-evident, but the promotion of good practices is too often buried by historical habits and patterns that are difficult to break. In this session you will experience hands-on practice with the TWI Job Instruction component to see what good training looks like. With this as a foundation we will explore the challenges of culture change and how good skills development can be achieved by a well-defined coaching process.

Learning Objectives

In this session participants will learn to…

  • The role TWI skills (Job Instruction, Job Relations, Job Methods Improvement) play in developing strong supervisory leadership that can be practiced and integrated into an organization’s culture
  • The challenges faced when rolling out TWI training and how a strong roll-out strategy can overcome them
  • How each TWI skill is in itself a “kata” (pattern of behavior)
  • To practice TWI Job Instruction skill in order to see how coaching skills can be developed

Facilitator Bio:

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of over 1100 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 and now in its Second Edition. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture published in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published in 2012, and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group a Shingo Research and Professional Publication Prize Recipient for 2015.