Coaching Those Who are Not on Board, in Denial or “Addicted to the Status Quo” and Actively or Passively Resisting Change

Presented By:

Ron Oslin

During this mirco workshop coaches will present, discuss and demonstrate strategies and techniques plus participants will practice techniques used to counsel and/or coach leaders and associates who is not ready to change or be coached.  Every organization has leaders and associates that are vital to the organization, but are not bought into changing their mindset or behavior. This session will focus on assisting people transition through ambivalence. Participants will learn and practice techniques to assist people work through their own resistance.

Learning Objectives

In this workshop participants will learn…

  • Why people do not get on board with the change. AKA “Addicted to the Status Quo”
  • How to assist a person get on board with the change
  • How break down active and passive resistance to change
  • How to recognize what stage of “readiness to change” a person is in and how to meet them where they are.

Facilitator Bio:

Ron Oslin is currently the Lead Coach of the Lean Coaching team at Capital One and is President of One System One Voice LLC. The lean coaching team provides counseling and coaching to all levels of leadership at Capital One. Oslin joined Capital One in December 2007 with more than 20 years of lean application in manufacturing and service. Oslin began his process learning journey in 1982 as an intern with Dr. Edward Deming.  Oslin has applied lean methodologies in printing, auto manufacture, marine heating and air conditioning manufacture, health care, education and banking. Oslin has held roles as CEO, COO, and transformation leader in several organizations. He received is bachelor’s from Virginia Commonwealth University and is a Six Sigma Master Black Belt.

Larry Anderson is a gold-certified (SME/AME/ASQ/Shingo) lean senior management and training professional with over 40 years of experience. He has a strong lean manufacturing and improvement background that includes a variety of functional experience. He serves as a senior examiner/team lead for both the Shingo Prize for Operational Excellence and the AME Excellence Award. He is certified by the Shingo Institute to facilitate all institute workshops, is past chair of the SME/AME/ASQ/Shingo Lean Certification Oversight and Appeals Committee, and serves as president of the Southwest Region of AME. Anderson pursued the masters in engineering management program at the University of Louisville and holds a BSME degree from Texas Tech University. He is a registered professional engineer in Texas and Kentucky.