Coaching Those Who are not on Board, in Denial or “Addicted to the Status Quo” and Actively or Passively Resisting Change
Presented By:
Ron Oslin
Session Abstract:
This workshop is a full day skill building practicum. Participants will be cycling through learn-do-practice all day. This session is design to teach each participant how to effectively meet another person (leader or associate) where they are and assist the person work through the stages of change so that they may become an advocate of the change. Participants can elect to be videotaped during some of their role practice sessions so they can continue their learning at home. Participants will be given access to an app that will continue their learning and assist them in conversations with leaders and associates who exhibit the symptoms of “Addiction to the Status Quo”
Please review this article describing the “Addiction to Status Quo” and the pitfalls of coaching those “Addiction to Status Quo”.
LINK to article: http://onesystemonevoice.com/resources/TargetSummer15_LeanCoaching_Reprint.pdf
Learning Points:
In the session you will learn…
- how to assist a person get on board with the change.
- how break down active and passive resistance to change.
- how get beyond compliance behavior and get the engagement of the hearts and minds of your associates and leaders.
- how to recognize what stage of change a person is in and how to meet them where they are.
Facilitator Bio:
Ron Oslin, is currently the Lead Coach of the Lean Coaching team at Capital One and is President of One System One Voice LLC. The lean coaching team is a team of retired Toyota sensei that provide counseling and coaching to all levels of leadership at Capital One. Oslin joined Capital One in December 2007 with more than 20 years of lean application in manufacturing and service. Oslin began his process learning journey in 1982 as an intern with Dr. Edward Deming. Oslin has applied lean methodologies in printing, auto manufacture, marine heating and air conditioning manufacture, health care, education and banking. Oslin has held roles as CEO, COO, and transformation leader in several organizations. He received is bachelor’s from Virginia Commonwealth University and is a Six Sigma Master Black Belt.