Breaking Down a Job for Training: the Key to Effective Coaching

Presented By:

Patrick Graupp

Session Abstract:

Preparation is key to effective instruction and nothing is more important to prepare for learning than analyzing and breaking down a procedure into its component parts of Major/Important Steps and Key Points along with finding the reasons for those Key Points. The TWI Job Instruction method gives us this powerful tool, the Job Instruction Breakdown, which takes great practice and skill to learn how to do well.

In this session we will ask participants to bring jobs to the workshop which we will break down together using the JI method. Participants will be able to see where they run into problems when instructing (e.g. too many words, confusing expressions, technical terminology, etc.) and review good techniques for making effective breakdowns that allow learners to quickly remember to do jobs correctly, safely and conscientiously. They will receive a handbook of tips and instructions for making a breakdown.

Then the group will use these breakdowns to practice teaching the jobs using the JI 4-step method. This is not only to review and practice the instruction method, but to “road test” the newly made breakdowns and make needed tweaks and adjustments as we see the JIB in action.

Finally, the group will review how organizations using TWI-Job Instruction today are effectively following up on training to ensure that the trained methods take hold.

Learning Points:

In this session you will learn how…

  • effective coaches use an effective tool for communicating job details so they are easily and quickly understood
  • to break down a job into its Major/Important Steps and Key Points using a variety of sample jobs brought by participants to the conference
  • to train these same jobs using TWI’s Job Instruction method
  • to follow up on training to ensure the method learned is used consistently and correctly

Facilitator Bio:

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick helped establish the TWI Institute, which has since trained a rapidly expanding global network of close to 1000 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. He has authored numerous books on TWI including The TWI Workbook: Essential Skills for Supervisors (Second Edition), Implementing TWI: Creating and Managing a Skills-Based Culture, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group. The TWI Workbook and Building a Global Learning Organization are Shingo Research and Professional Publication Prize Recipients.