Coaching with TWI’s Job Instruction Method: From Getting Ready to Follow Through

Presented By:

Patrick Graupp

Session Abstract:

Developed as a war program in the 1940’s, TWI began with Job Instruction which, in its day, was called “the old keystone” because it was the foundation for effective frontline management capability. Implemented throughout Japan after the war, Taiichi Ohno recognized immediately the value of the TWI-Job Instruction method in developing and sustaining standard work and JI has played this vital role in Toyota ever since. Organizations from healthcare to service to manufacturing are finding the method as fundamentally sound and effective today as it was when it successfully ramped up and sustained the production of war materiel for the allied armies to win WWII

In this session we will review the basics of the JI method and see numerous contemporary examples of how it is being used in a variety of industries. We will see how it provides companies struggling to maximize the benefits from Lean a proven way to focus on the key role of training in building a solid foundation through effective front line leadership and coaching.

Learning Points:

In this session you will learn how…

  • effective coaches use a defined method to succeed at successful instruction
  • the 4 basic steps of good instruction from preparing the learner to effective follow-up
  • organizations today are following timeless principles of effective instruction and putting them to work
  • to follow through to ensure good instruction gets implemented and delivers solid performance results

Facilitator Bio:

Patrick began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick helped establish the TWI Institute, which has since trained a rapidly expanding global network of close to 1000 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. He has authored numerous books on TWI including The TWI Workbook: Essential Skills for Supervisors (Second Edition), Implementing TWI: Creating and Managing a Skills-Based Culture, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group. The TWI Workbook and Building a Global Learning Organization are Shingo Research and Professional Publication Prize Recipients.