The Road to Change Starts with a Discussion

Presented By:

Jennifer Hooks


Objectives to help coaches

  • Apply the seven steps of a change initiative;
  • Discuss how to build mutual need for change;
  • Identify techniques to create a shared vision;
  • Explain how to gain buy-in and commitment;
  • Give examples on how to reinforce change

Change is currently affecting our organizations more than ever. In business to become profitable we have an obligation to serve people, align with strategies of our mission purpose and be good stewards of our planet. This is asking a lot of every person in our organization. Change initiatives can be difficult for everyone. Building a strong change coaching culture may improve the likelihood everyone will successfully implement a change management initiative. No matter which side of change we are on, we all go through various stages before reaching acceptance of and commitment to change.

This session uses real life change initiatives taken from the headlines! Participants will gain hands-on practice using five basic tools to facilitate coaching discussions among leaders and staff to gain better understanding of support and resistance to change initiatives. This session is designed for anyone who is participating in coaching or leading a project or any other type of initiative that requires people to change their habits and/or how they perform their work.

Facilitator Bio:

Jennifer Hooks is the Director of the Performance Improvement Department at the Medical University of South Carolina and a retired Air Force E9 Chief Master Sergeant with 32 years of clinical, administrative and performance improvement experience in hospital, ambulatory care and dental facilities in a variety of settings worldwide.

Jennifer is an accomplished trainer and her practical experience has taken her into many types of industries including healthcare, supply chain, service organizations, aerospace and manufacturing. She is an invited speaker to numerous conferences, webinars and symposiums.

She supports MUSC’s executive leadership in the deployment of Lean Six Sigma throughout the organization. Jennifer manages Six Sigma Black and Green Belts, develops and teaches curriculum for Lean Six Sigma education, drives system-wide projects and customizes Lean Six Sigma methodology to best suit MUSC’s needs.

She is an adjunct faculty member in MUSC College of Health Professions and College of Nursing.

She has a MBA in Human Resources and BS in Occupational Education Health Administration. Jennifer is a certified Six Sigma Master Black Belt and also holds a LEAN Sensei Certification from Villanova University. Jennifer is a member of the American Society for Quality (ASQ), the Institute of Industrial and System Engineers (IISE), Society of Health Systems (SHS), Institute for Healthcare Improvement (IHI) and Project Management Institute (PMI). She also serves on the American Quality Institute Green Belt International Standard Technical Committee.


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Jennifer Hooks