TWI Skills as Social Enablers

Presented By:

Patrick Graupp


In answer to the question: “What’s more important, the technical aspects of coaching and problem-solving or the social ones?”, the TWI methodologies demonstrate that social aspects PRECEDE the technical and therein lies the key to successful coaching. As Mike Rother has stated, “The relationship between the coach and coachee is critical to the success of the coaching kata.” Because each of the TWI skills embodies a deep seeded human element to the technical targets of each method, they are, in effect, time tested “coaching katas” that develop capability on the shop floor level as demonstrated from their ground-breaking use in the early years of the Toyota Production System to their integrated use with Toyota Kata in organizations today.

In this session, participants will apply TWI skills to actual problems brought in from manufacturing and healthcare settings. By pointing out and recognizing how every problem, at its core, contains a human element, participants will be able to practice overcoming human barriers “on the spot” so that resolutions can be practically achieved in a team-building atmosphere.

Keynote Bio:

Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo’s global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of over 1100 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 now in its Second Edition. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culturepublished in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published in 2012, and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group,a Shingo Research and Professional Publication Prize Recipient for 2015. His latest work is Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata published in 2020.

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